Return PolicyWe hope that you're pleased with your purchase from Technoprint Labels, however we do understand that occasionally, you may need to return goods to us. We've set out below the main reasons why goods tend to be returned, so please read all of the categories and follow the returns process which you feel applies to you.
Please note that our Returns Policy for Consumers does not affect your statutory rights. You can get more information about your statutory rights from the Citizens Advice Bureau www.citizensadvice.org.uk or Consumer Direct www.direct.gov.uk. We reserve the right to inspect the goods and verify any fault(s) and/or any damage.
Packaging Goods for Return
In all cases where goods are to be returned to us please ensure that they are securely packed as any damage may affect your repayment. It is your responsibility to pay for the return postage but we may refund this at our discretion depending upon the circumstances.
If The Goods Are Faulty On Arrival
If you find that your goods are faulty on arrival, then you are entitled to a repair, replacement or a refund. Please note that for some goods it may be disproportionately costly to repair those goods, and so where this is the case, then we will give you a replacement or a refund.
If The Goods Are Damaged On Arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the carrier's delivery note that the packaging is damaged, or refuse to accept the delivery. Please also contact us within 7 days with details (and perhaps a photo) of the damage. This will help us considerably in raising the matter with our appointed carrier. Once the damaged goods have been received back by us, we will then replace them.
If The Goods Not As Ordered or The Order Has Been Duplicated
If you receive goods from us that differ from what you have ordered please notify us as soon as possible.
If You Have Simply Changed Your Mind
If you have ordered goods from us, but then simply decided that you wish to cancel your order, then you are entitled to do so and have any money that you have paid to us refunded, provided that (a) the goods have not been in your possession for more than 7 Working Days after the day on which you received the goods ('Working Day' means all days other than Saturdays, Sundays and public holidays); and (b) you tell us in writing that you wish to cancel your order. Please note that you may not cancel any goods ordered from us where you have ordered bespoke labelling or any computer software or template.
You will receive a refund via your original payment method as soon as reasonably practicable, but no later than 30 days after the cancellation of your order has been received by us in writing.
If we collect the goods from you, we may charge you for the cost of collection (and we may if we wish deduct this from your refund).